Appeal approved after subject access request
I had the same commercial use email as everyone else, with a termination date of 21 May.
I appealed and was quickly denied on the basis of commercial use - of which there is none.
Last night I submitted a subject data access request under GDPR regulations at:
https://support.google.com/policies/contact/sar?sjid=14241713786173768044-EU
In this I asked for any data that Google holds showing evidence of commercial use and relating to my account.
This morning I get an email saying no commercial use has been found and my appeal has been accepted. So business as usual resumes.
I had already set up MXRoute for my 8 users, but hadn't carried out the migration yet. It has saved me the hassle of completing migration for the family users, most of whom are not in my household and some are elderly. But frustrating as I had already paid for MXRoute.
Until next time they try to close us down .....