Palo Alto Networks has proactively removed GlobalProtect version 6.3.3-h10 (c1011) for Windows and macOS from the Customer Service Portal, Next-Generation Firewall, and Prisma Access.

Why this change is happening

During routine monitoring, we identified stability concerns with the 6.3.3-h10 (c1011) build on Windows and macOS only. To ensure the highest level of performance and reliability for your environment, we have paused its availability.

Summary of Details

• Affected Version: GlobalProtect 6.3.3-h10 (c1011)
• Impacted Platforms: Windows and macOS only

Recommended Next Steps

For customers currently running version 6.3.3-h10 (c1011) for the fix CVE-2026-0251 or otherwise: We advise planning an upgrade to our upcoming release, GlobalProtect 6.3.3-h11, as soon as it becomes available. 

Our Solution & Timeline

Palo Alto Networks is actively finalizing the GlobalProtect 6.3.3-h11 build for Windows and macOS to resolve these stability concerns.

• Target Release Date: May 20, 2026

We appreciate your patience and understanding. If you have any immediate questions or need assistance, please reach out to our Support team.