No Hot Water in Apartment for Over Two Months – Need Urgent Advice
Hi everyone, I need very clear, practical advice from people who really understand what should be done in this situation.
We have not had hot water in our apartment for more than two months now because the boiler is broken. I have contacted the property management several times by email and phone, clearly explaining how serious the problem is, but nothing has been resolved so far. We are now extremely frustrated by this situation.
As far as I understand, under German rental law, it is the landlord’s responsibility to ensure that the apartment is in a suitable, habitable condition. In our case, this basic requirement is not being fulfilled.
The issue originally started back in March. At that time, they sent a craftsman to repair the boiler, and it worked for only around two weeks. After that, the boiler broke down again. The same craftsman visited again and said that a part inside the boiler needed to be replaced. He told us that he would send an offer to the property management, and if they approved it, he would come back to replace the part. Since then, nothing has happened.
We are very disappointed with the lack of urgency and the non-serious attitude toward this issue. We are literally unable to take proper showers because the water is extremely cold, and this could also affect our health.
Could someone please advise us on what we should do now? Who can we complain to, and what legal or practical steps should we take next?
Kind regards,
Usman