u/Soup_Slot

Is customer support on kickstarter generally terrible or did I just get a useless agent?

When I try to log in on my iPhone app I receive an error message and when I try to log in on a browser it just resets the page but I receive a 6 digit code by email that I can’t enter anywhere.

My support agent completely ignored the fact that I can’t log in and seems to believe that I am not receiving the 6 digit code emails that I said I am getting and refuses to address the error when attempting to log in. She doubled down on it after I replied saying that wasn’t the issue and asked her to address the actual issue…

Has anyone else had the log in issue? The only two things I can think of is there’s some glitch on kickstarters side with my account or me recently changing the email on my Apple account without first changing it on kickstarter created some stupid issue.