u/Spare-Patient2166

As soon as I clocked in, I was already expecting chaos because it was only an hour away from July 4th. Someone was requesting a rate change to match their previous visits, which were compensated by an employee whom I do not recall. They kept going back and forth with me while other guests who wanted to check in started dialing away at their phones, enraged that a hotel would only allow one person at the desk.

Then one of the elder folks who accompanied said guest, who kept trying to negotiate, tried to pull a joke out of his ass to add more annoyance on top of my duties. The phone won't stop ringing of course, because everyone in a 10-mile radius expects us to have occupancy around the holiday and there have been multiple in-house guest requesting multiple changes to their reservations back-to-back.

Now the parking app is being weird and not allowing the guests to put in their information, bringing more paranoia to the check-in process. I am over it already, but I'm happier that there isn't anything too serious to deal with. (Trying not to jinx it)

Does anyone have coworkers who are just late on every shift you work and eventually stop giving you a heads up?

I am the Night Auditor at the hotel where I work. I've been working here for over a year and seen the ups and downs of the establishment, especially with my coworkers. Been thrown under the bus more than once when I did nothing wrong and lied to or was made to look bad in front of my other colleagues. I would not be surprised if I am the butt of the joke when I am not present.

The same coworkers of mine who threw me under the bus in the past are the ones currently making my mornings more and more difficult each week. At first, the chef was always on time, but now he drinks the night before, coming in almost ten minutes late or more, every morning unless he has to serve a large group. This increases the complaints I get from guests and despite emailing this issue to the GM, I feel it has not been resolved one bit. The AM who used to also come on time now comes in almost 10-15 minutes late. She literally lives across the street, which makes it even more baffling because the other AM who quit used to always come in on time when she lives the furthest away.

Anyways, I excused the late arrivals at first because of how busy it could be, but now it is getting ridiculous. It just keeps increasing and I do not feel like my time is being respected at all. I communicated with management that I have a ride that picks me up and cannot wait long or else I'll have to call Uber. Which is a waste of my own money. I just put in a full complaint to the Assistant Manager because she was the only one available by the time I arrive and let her know about this, as it seems she was not aware.

I'm already trying to make my schedule flexible for them so I can cover for the other Night Auditor, who doesn't do shit other than call out often, which stretches my time pretty thin.

EDIT: The manager spoke to the AM and she will be coming in on time from this point forward. Was told to report back to her if the AM comes in late again. The supervisor said she was glad I talked about this because she told me she had reported this already and nothing was done. She even reported the chef and got nothing. So hopefully something changes now, otherwise I'll just take it up with HR to be honest.

I just dislike when people put me in these positions where I have to say something or report because I genuinely already don't like the tension I experience at work.

Working the night shift can be so calming at times, but other times, I swear, the unnecessary bullshit that comes along with it got me questioning my morals.

Basically, when I came in for my usual shift, I was told we only had two arrivals left. Great. That sounds lovely. Now I only have to worry about the walk-ins. Now, let me paint the scenario.

It is the weekend, prime time for groups/teams or other kinds of guests to come along and book their stay at the hotel. Our occupancy was low throughout the week, but picked up immediately when Saturday came around. A lot of upgrades tend to be granted before my shift or most of the rooms that have bigger spaces would already be taken. We only have four of the suites, which provide a living room setup and a balcony. People love booking this one, which means it is barely available.

This became one of those nights where a high-status member booked a reservation at the last second, 1:00 AM, walking in and showing off his teeth. Putting on a performance to make it look like he did not just make a reservation two seconds ago. He looked to his son, who went to go play some Pool and then asked if we had any upgrades available. When I told him we do not (he already booked the second biggest room type that we have), he seemed bewildered by the fact that we could not upgrade him. I explained to him the quantity of the suites and that it is usually better to contact us ahead of time, before the arrival date, because they sell out fast. Still, the man was stuck on the fact that we didn't have at least one available, specifically on the highest floor.

Then, he asked if he could be moved to the highest floor, near the elevator, with the current room type he had (A Double King). When I told him we only had three available on the second-highest floor and that they were far down the hallway from the elevator, he once again shared that bewildered expression. Like sir, I do apologize, but you arrived during the small hours of the morning and expected everything not to be sold out or nearly?

Afterwards, he had me running around looking for a wheelchair for his wife, which I felt awful about because she could not walk well and needed a room closer for that very purpose. Unfortunately, could not find the wheelchairs after searching every storage and electrical room (as instructed by the manager) and had to apologize for all three things. Not having a room on the highest floor. Not having a room close to the elevator. And not having a wheelchair accessible for guests with physical disabilities.

In the end, this annoyed me deeply because if this were not the last second and we had received a call ahead, we would've been able to accommodate or make sure these things were available for requests.