u/Special-Passenger494

At self checkout I noticed after I paid with a credit card that a pop up would display showing my correct first name and a partially blocked phone number that is not mine. I contacted customer support after a few times noticing this and was told the person before me entered a phone number on the self checkout screen and left. I scanned my items and when I paid with card the system linked my card to that unknown account. They told me system settings were changed to prevent this from happening again. Walmart has told me my “full payment” information was not available to the unknown account, but will not state that partial payment information was not linked. They also do not have a reasonable explanation as to why my name was displayed along with an unknown number. I was made aware of an online Walmart account I have from 2025, but there are no cards linked, no purchase history, and no emails confirming I made an online purchase. Walmart also told me they cannot tell me what transactions paid for by me were sent as digital receipts to the account my card was linked to.
I cancelled my credit card and do not see any suspicious activity, but am concerned that a system setting would allow my credit card to be attached to an unknown account and walmart customer service responses include statements like, “it’s limited information we can share.” I guess I am wondering if anyone is able to help me understand what happened, bc Walmart will not.

At self checkout I noticed after I paid with a credit card that a pop up would display showing my correct first name and a partially blocked phone number that is not mine. I contacted customer support after a few times noticing this and was told the person before me entered a phone number on the self checkout screen and left. I scanned my items and when I paid with card the system linked my card to that unknown account. They told me system settings were changed to prevent this from happening again. Walmart has told me my “full payment” information was not available to the unknown account, but will not state that partial payment information was not linked. They also do not have a reasonable explanation as to why my name was displayed along with an unknown number. I was made aware of an online Walmart account I have from 2025, but there are no cards linked, no purchase history, and no emails confirming I made an online purchase. Walmart also told me they cannot tell me what transactions paid for by me were sent as digital receipts to the account my card was linked to.
I cancelled my credit card and do not see any suspicious activity, but am concerned that a system setting would allow my credit card to be attached to an unknown account and walmart customer service responses include statements like, “it’s limited information we can share.”