Need advice
Hi everyone, I’m not sure if I’m overreacting, so I’d really appreciate some outside opinions on this situation.
I listed an item on Facebook Marketplace, and a buyer asked me to hold it for two days. I agreed to hold it for that initial period.
On the scheduled pickup day, I reached out to confirm if she was still coming. She said she couldn’t make it and asked me to hold it for another two days, saying she could pay part of it via Venmo. I told her I wasn’t sure about my schedule yet, but I would let her know once I figured it out. I realize I wasn’t extremely direct in saying no, because I’m not very comfortable with rejecting people, but I also didn’t agree to extend the hold，especially since she had already missed the original pickup. From my experience, people who ghost the first time never show up the second time, and I’m moving so I can’t wait that long.
After that, I kept getting messages from other interested buyers. While managing the listing, I accidentally clicked the “sold” button on Facebook. I immediately changed it back to “unsold.” I wish the “Mark as Sold” button wasn’t in such an easy-to-misclick spot. It has happened multiple times.
Right after that, she left me a bad review saying I broke my promise to hold the item for her. From my perspective, I had only agreed to a 2-day hold, she didn’t show up, and we never confirmed a new pickup time or any payment for extending the hold.
Later, I responded and explained the situation. She ended up deleting her review, but my overall rating still dropped. I was pretty frustrated by this, so I blocked her.
I guess I’m just trying to understand: is a hold only valid when both sides clearly confirm a new pickup time，or i was wrong in this case.
I don’t know why my post got removed from /FacebookMarketplace, so I’m posting here to get some advice.