u/Specialist_State_330

What are some good questions you’d ask when interviewing for BB?

My BB specialist is awesome! I had a doctor give me an attitude on the phone and then hang up on me. We have a protocol to call and ask if FFP is going to betransfused the same day when we get routine orders. We obviously don’t this in emergency cases.

Anyway, later that day this same doctor ordered a platelet with someone with a count of 160. The specialist looked in the chart and didn’t see anything saying they had platelet disfunction. So, she calls up to the unit and speaks to the Dr (turns out this is a resident!).

It turns out that the platelets were ordered on the wrong patient (somewhat similar name… but not really). Anyway, this Dr said to our lead “you can discontinue if”. Like she was her assistant. I could tell by her body language that the Dr was being rude. She told the Dr that she can discontinue it herself. The doctor slammed down the phone.

Now we don’t know who actually needs a platelet. So she messages the Dr on our secure messaging say *you just hung on me. * and basically she needs to call back asap and clarify who need the platelet. And put pt’s name and mrn that the mistake was on. And then…. lol…. She adds to let her know if it would be better to direct her questions to - and names the med director of the ICU

Well doesn’t this little jerk call immediately. She still has a full again with our lead. So the lead gets all of the information and helps cancel the wrong order. THEN she very professionally says that she understands she is learning and will support her in her learning, however when she calls any department including the blood bank there is an expectation to speak to colleagues with respect. And hanging up the phone is never appropriate. And then ends with, I hope this was just a one time occurrence and we work productively in the future.

This resident then tells the lead that SHE had an attitude and that she just “met her with the same”. The lead just sighed and said ok I gave you a chance to correct yourself, put (icu med director’s first name) on the phone. She said she doesn’t know where he is and hung up. The lead then called his cell phone.

Oh I would’ve loved to hear how the conversation with the director and resident went!
So grateful to work with a woman that sets this type of tone! Yay for great leads