▲ 1 r/KeeperSecurity
Keeper reliability and Technical support
I am using a text message 2FA, 2nd time in 5 weeks I am not receiving any code, I guess somewhere between Keeper and my text provider they have a glitch.
Never mind, try contacting support, please verify with the email code we send you. Verify via code, chat open soon....10 minutes later, call the 24/7 support line - let it ring for 5 minutes, hear how I am bounced between 3-4 numbers. Noone picks up. 2nd and 3rd and 4th time someone actually hangs up after 20 and 11 seconds and 20 seconds.
Fortunately I don't need that passwd tonight, but what the hell?
Edit: US customer service picked up the ticket, tracked me down, called me and we verified where the issue likely is, temporarily turned off the 2FA. She logged all 3 issues.
u/Spidee85 — 14 days ago