Please help me understand what happened….
Hello I am trying understand if what happen to me is more normal or known of then I realize…My husband was on shift on 6-26-2026 and told me to call 911…at 12:09pm I called 911…they asked me what I needed and I said an ambulance…they transferred me to EMS..I told them I was in extreme upper abdominal pain and needs an ambulance…they asked me if I was having chest pain…I said no…they asked if I had pain in my upper left arm or back..I said no…then they transferred me over to another person…which I was not asked if that was okay and I was not told that it was a private third-party company I was being transferred to…when that woman got on the phone I started getting text messages and the text messages said Lee co Health… so naturally I just assumed that I was still with 911 or even somebody local that would have to answer to somebody in the county…I continue to answer any questions because ultimately, I thought if I answered them, then I would be given the ambulance I desperately was asking for…the woman I was transferred to held me hostage on the phone for over 10 minutes…she was asking me all these questions about my health insurance, asking we to click on links, reading me legal disclaimers and eventually sending me a link for a video chat…mind you I am still on the phone with what I thought was 911…this is all very confusing to me and I was in extreme pain..but I did what I was told b/c I just thought that I would get an ambulance…so at about 11 1/2 minutes I was connected to a non local Telehealth “ER” doctor…when he came on I told that I was in extreme abdominal pain and needed an ambulance…he told me that I must go to the emergency room and I must tell them to run a CT scan…I said I will and I need an ambulance…he asked me if I was alone..I said yes…he asked if I felt I could drive myself…I said no…then I said I need an ambulance… I also said my door is unlocked and my dogs are put away…that is when he told me “There are no ambulances that can come help you”…he said that if I can not find a ride or drive myself that they could send a private car service… I did not feel like this private car service was an option for myself. I am a woman by myself in a very vulnerable situation that was needing medical care…so I told him I would ask my neighbor…in which that ended the call. When the call ended I was very confused and still in extreme pain…it had been 13 minutes from when I called 911 to the call ending and that feel like a long time especially when I was i pain…
I decided to just drive myself but I did call my husband at work…he was very confused with what I was telling him…he did not understand what was going on…he went to his Medical Chief and asked if he had ever heard of this the Medical Chief pulled the CAD system up and said there are 12 units in quarters right now with in a mile of me…the Medical chief immediately called his equal over at Lee County EMS…he said he would pull the audio…he did and he was in disbelief…then he called in the director of EMS….the two of them listened to my audio…both of were in disbelief…they called back the medical Chief and told him that everything did happen just as I said and that every protocol and safe guard had failed… that they were sorry…that they would look into…
So I went to the ER…I was seen… during that visit I received a satisfaction survey from a company called MD Ally asking me about my visit with them…I was upset and might have been a bit hash and told them I was upset…well about 5pm that day the medical Director for MD Ally called me and told me “that something horrible happened to me…I was lied to and told there were ambulance is available to come get me when that was untrue and there where always ambulances to come get me” she told me every protocol had been broken.
I will tell you that our local EMS director DID NOT do anything in fact he left Monday to go to the NEMA conference and sit side-by-side with that company CEO to sing high praises of this company…he was out the whole week
If this is common place can you help me understand and if this is not can you also help me understand