u/Ssg16

I recently saw a UX post asking how designers are actually using AI in their workflow, and it made me reflect on something that happened in an interview for a Senior Service Designer role.

I was asked how I use AI in service design, and my answer was mostly around:
- summarising large documents
- structuring journeys
- organising information
- building presentations faster

The feedback was that my answer felt too surface level. That made me realise most AI conversations in design still seem very focused on UX/UI and productivity, while service design operates at a much bigger systems and organisational level.

So I’m curious:
How are service designers genuinely using AI in practice beyond admin/productivity tasks?
Where do you actually see value in areas like systems thinking, research synthesis, operations, blueprints, transformation work, dependencies, or decision-making?

I’m really passionate about service design and I’m starting to think about my next move. I’m currently mid-weight, but I’m now aiming for senior roles.

Lately I’ve been a bit worried about where service design is heading. It feels like there are fewer roles, or that it’s being absorbed into other disciplines, so I’m exploring alternatives.

One option I keep coming across is product design. From what I’ve seen (and I know it depends on the company), it seems to be more in demand and often better paid.

So I’m trying to understand:

- Is product design actually a better move right now?

- How different is it from service design in practice?

- Has anyone here made that switch, was it worth it?

- What are your thoughts on the current service design market?

- How do you personally see product design vs service design?

Would really appreciate any honest perspectives, especially from people who’ve worked in both.

I’m really passionate about service design and I’m starting to think about my next move. I’m currently mid-weight, but I’m now aiming for senior roles.

Lately I’ve been a bit worried about where service design is heading. It feels like there are fewer roles, or that it’s being absorbed into other disciplines, so I’m exploring alternatives.

One option I keep coming across is product design. From what I’ve seen (and I know it depends on the company), it seems to be more in demand and often better paid.

So I’m trying to understand:

- Is product design actually a better move right now?

- How different is it from service design in practice?

- Has anyone here made that switch, was it worth it?

What are your thoughts on the current service design market?

- How do you personally see product design vs service design?

Would really appreciate any honest perspectives, especially from people who’ve worked in both.

I’m looking for senior service design roles and trying to go beyond the usual places. Right now I mostly use:

- LinkedIn

- Company websites

- Sometimes Google Jobs

Glassdoor hasn’t been very useful.

Where do you usually find good opportunities?

Any job boards, recruiters, or communities you’d recommend? Feels like I might be missing something. (Also I’m avoiding the public sector, I’m coming from it)