Unauthorised seller undercutting our prices on Amazon US, what are our options?
We’re an electronics manufacturer selling worldwide, with official Amazon stores in the US, UK and EU. We also have our brand registered on Amazon
On Amazon US, another seller is selling one of our products for $129.19 while we sell it for $175. They’re running price discounts and taking the Buy Box. We’re FBA, they’re FBM, showing four units in stock and seemingly replenishing as orders come in.
I suspect they’re dropshipping through one of our US distributors. A colleague ordered a unit, and we traced its serial number to a batch we sold to that distributor. The unit also arrived damaged.
I tried reporting them to Amazon for being unauthorised and breaching our MAP policy, but got nowhere.
Has anyone dealt with this successfully? What are our actual options to get their offer removed quickly or stop this from happening?