Scammed by policy bazaar, possible mis-selling (?)
I had bought this Star health Women Care policy for my wife through Policybazaar. I specifically chose this policy (despite higher premium) because maternity-related coverage was one of the main things highlighted at the time of buying this
My wife is currently pregnant and unfortunately developed a pregnancy-related complication that required multiple hospitalizations so far.
Only when I tried to raise a claim for the first time, the PB guy says pregnancy-related complications are supposedly permanently excluded.
This was never clearly communicated during the sales process.
What frustrates me is that the policy heavily markets things like maternity benefits, delivery expenses, newborn cover etc
So naturally, as a customer, I assumed medically necessary pregnancy-related hospitalization would also be covered unless explicitly told otherwise.
Policybazaar’s defense now is:
“You had 15 days to read the policy wording and cancel.”
My point is:
I didn’t directly buy from Star Health after independently researching the wording document (it’s quite big and too technical for a regular consumer like me). I bought through a broker and relied on their explanation of what the policy practically covers and excludes.
What are my options? I have raised a complaint with IRDAI