Verified Creator Account on Hold Over 15-Year-Old Data—Help! ($600+ balance / Form 1042-S matched)
Hey everyone, I need some advice on how to escalate a ticket. My account was created back in 2010. In 2024, I joined the Earn Money program and successfully completed the full creator verification process, submitting my Government ID and tax papers.
My account was recently placed on hold, and customer support is acting like a robot. They are demanding that I provide the exact signup email, the original credit card owner's name, and billing details from 15 years ago (2010).
I don't have this data anymore, but I have something much stronger: I am an international creator, and IMVU just issued me an official IRS Form 1042-S for my earnings. My legal name and ID number match the 1042-S exactly. I even sent a screenshot linking my avatar name and verified email to my payout texts, along with a live ID selfie.
I have over $600 sitting in my account. Support and the Creator Advocate have gone completely silent for days. It feels like my legal earnings and tax records are being held hostage over obsolete data from over a decade ago.
Has anyone successfully bypassed the Tier 1 robot agents using their Earn Money/1042-S verification? Is there a specific staff member or moderator here who can help me escalate this to a supervisor? Thanks!