u/Strong_Hat_4354

Warning: Houston Luxury Rent A Car - Scam Experience

Hello everyone, I need advice on dealing with Houston Luxury Rent A Car in Dubai.

In April, I saw their post advertising car rental for 49 AED/day. I called them and asked about pickup and drop-off. They confirmed both were free. I didn’t record the call because I trusted them.

I booked a Nissan, but they delivered a different Chinese car instead. Before booking, I also told them I needed an extra 100 KM, and they agreed on the phone.

After returning the car, they refused to return my 1000 AED security deposit. They stopped replying to calls and WhatsApp. Only when I threatened to go to the police did they reply, offering 117 AED back.

When I asked why, they said it was for extra KM - even though they agreed to it. They also charged 280 AED for pickup, which they said was free, and added fake VAT.

After 21 days with no response, I went to their office. They told me “accounts is a different department” and sent me to Al Quoz. The accounts number they gave never answers. Last week they said only 70 AED is refundable and increased the pickup charge to 320 AED.

I checked Google reviews and 99% of them say the same thing - this company scams people. I saw a similar Reddit post from last year. I’ve already reported this to the police and consumer rights, but nothing has happened yet.

I paid by credit card and I’m struggling now. Has anyone dealt with this company or know what legal steps I can take in Dubai? Please help so others don’t get scammed.

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Hello everyone, I need advice on dealing with Houston Luxury Rent A Car in Dubai.

In April, I saw their post advertising car rental for 49 AED/day. I called them and asked about pickup and drop-off. They confirmed both were free. I didn’t record the call because I trusted them.

I booked a Nissan, but they delivered a different Chinese car instead. Before booking, I also told them I needed an extra 100 KM, and they agreed on the phone.

After 21 days, they refused to return my 1000 AED security deposit. They stopped replying to calls and WhatsApp. Only when I threatened to go to the police did they reply, offering 117 AED back.

When I asked why, they said it was for extra KM - even though they agreed to it. They also charged 280 AED for pickup, which they said was free, and added fake VAT.

After 35 days with no response, I went to their office. They told me “accounts is a different department” and sent me to Al Quoz. The accounts number they gave never answers. Last week they said only 70 AED is refundable and increased the pickup charge to 320 AED.

I checked Google reviews and 99% of them say the same thing - this company scams people. I saw a similar Reddit post from last year. I’ve already reported this to the police and consumer rights, but nothing has happened yet.