Empire Today = Trash
I have used Empire multiple times since 2010...you would think that I would learn my lesson.
My most recent debacle with this company came last month when I was having new flooring put in my kitchen and bathrooms. The process should have been one day, but turned into multiple weeks. The initial installers did not have enough product to finish the job. They also were not sent with the correct quarter round to put along my oak trim...white was not going to work Empire. They contacted the installation manager who then said that she would call me later that day...she did not. A week later they sent a new installer since the other installers did not do things correctly. He did what he could do but was unable to finish the job because they did not send him with enough quarter round. he then had to come back a few days later.
During this time it was discussed to have someone come out and look at my less than 3 year-old carpet because of how horrible it was holding up. The installation manager and one of their senior installers came out and agreed that the carpet was hot garbage. They took several pictures and told me they would get back to me because they needed to file a warranty claim with the mill. A week later they had a salesperson come out to have me pick out new carpet and I sent them info on when I had the carpet cleaned.
A week later I reached out to the general manager to see if we had a timeframe for replacement. We set up for 8/18/26 (this was on 8/8/26). Sent a message on 7:57AM on 8/18/26 to confirm to no response. received a phone call from the Install Manager 30 minutes later asking which day this week was good. I was a bit livid at this point. They "didn't know what happened" and didn't even have the carpet at their warehouse!! What a complete cluster F. Now, I have to give up my Saturday because, allegedly, they are coming to replace the carpet then. I'll believe it when I see it.
Bottom line, stay away from Empire Today.