u/Such_Celebration_506

so I’ve been playing Pokemon kaizo platinum for about 50 hours now on my 3ds

ive had this message pop up a few times earlier in the game, but im up to the mansion and each time I defeat two of the four trainers inside, this error message comes up and it makes me restart

ive tried updating the game to the latest version, using different software etc

wondering if there’s anything I can do to fix this issue?

or if I can play on an emulator on the computer if I download the save file

thank you