u/SufficientAd3099

Background context: We are a printing business mainly my father dealt business since last 40 years. we mainly do wedding invitations and other custom printing for individual customers.

We are dealing in shop visiting customers and we also run ads on instagram facebook whatsapp and tiktok. the customer lands in our chat and we deal them manually through chat and they place order where maybe some advance amount is paid and we fulfill order and take remaining balance.

Now the issues i am facing are related to check which ad is working better and where i am lacking to close the deals and since mostly deals are closed on chats which CRM is better for my process.

Thanks for the guidance.