Metlife rant and someone please explain to me like I'm 5
Would be grateful for people to not scoff and laugh. Genuinely want to know the answer and I can't be the only one who does.
Back round. I am not the policy holder, my husband is. A month ago I create an account on metlife dental to look up who we can see for dentists and it worked! I had full access and found the information I needed (my husband gets flustered when it comes to health insurance and so I took on the duty!). Fast forward to today, I wanted to confirm provider information and look up a dentist recommendation from a friend. And lo and behold, my portal was blank/no way to look up dentists in network. I contact customer service twice and was told both times that I have to go through the main policy holder account. Someone explain to me why, that as a grown adult, I can't have my own account and have to go through the primary holder account (again, not my own). This infuriated me and I need to come down off my rage wagon. Thanks y'all.