u/SuspiciousBroccoli48

Anyone else feel like your Google rating is basically a lie?

I run a small business, and I swear the review system is backwards. We'll have customers tell us to our face it was the best experience they've had in ages… and then walk out and never leave a review. Meanwhile the one person having a rough day leaves a 1-star before they've even made it to their car. 😅

So our rating never actually matched how good we are. And I hated the awkward "heyyy would you mind leaving us a review 🥺" message I'd send manually and then forget to send half the time.

So I built a little tool to fix it (calling it Nudgeo — founder here, being upfront). And full honesty: I'm not some super-educated developer or tech guy. I'm just a dude with a business who wanted more reviews and got tired of doing it the hard way. Somehow I duct-taped this thing together anyway.

What it does: after someone visits, it automatically texts/emails them a friendly nudge to leave a review — one tap, straight to Google, TripAdvisor, Facebook, or Yelp. And it gives every customer an easy way to just tell me directly if something was off, so I actually hear about it and can make it right, instead of finding out through a surprise review. You can also send out one request at a time. You can also brand the entire setup to match your brand and colors.

Nothing sketchy — it doesn't write reviews for people or hide anybody (Google would nuke you for that, and honestly it's gross). It just makes the asking automatic and consistent, which is the part I always dropped the ball on. We also provide QR codes that customers can scan directly from a piece of paper or from you phone if you hold it up to them. If they don't respond to the text or email, you can automatically have a follow up email sent later on.

Here's what I'm actually wondering, and why I'm posting:

Would you use something like this? And what would make it a genuine no-brainer vs. an "eh, I'll set it up later" (and then never do)?

Brutal honesty very welcome — I'd genuinely rather hear "this is pointless because X" now than find out later. Happy to share a link if anyone wants to poke at it, but mostly I just want to know if this is a real headache for other owners or if I'm the weird one.

Anyone else feel like your Google rating is basically a lie?

I run a small business, and I swear the review system is backwards. We'll have customers tell us to our face it was the best experience they've had in ages… and then walk out and never leave a review. Meanwhile the one person having a rough day leaves a 1-star before they've even made it to their car. 😅

So our rating never actually matched how good we are. And I hated the awkward "heyyy would you mind leaving us a review 🥺" message I'd send manually and then forget to send half the time.

So I built a little tool to fix it (calling it Nudgeo — founder here, being upfront). And full honesty: I'm not some super-educated developer or tech guy. I'm just a dude with a business who wanted more reviews and got tired of doing it the hard way. Somehow I duct-taped this thing together anyway.

What it does: after someone visits, it automatically texts/emails them a friendly nudge to leave a review — one tap, straight to Google, TripAdvisor, Facebook, or Yelp. And it gives every customer an easy way to just tell me directly if something was off, so I actually hear about it and can make it right, instead of finding out through a surprise review. You can also send out one request at a time. You can also brand the entire setup to match your brand and colors.

Nothing sketchy — it doesn't write reviews for people or hide anybody (Google would nuke you for that, and honestly it's gross). It just makes the asking automatic and consistent, which is the part I always dropped the ball on. We also provide QR codes that customers can scan directly from a piece of paper or from you phone if you hold it up to them. If they don't respond to the text or email, you can automatically have a follow up email sent later on.

Here's what I'm actually wondering, and why I'm posting:

Would you use something like this? And what would make it a genuine no-brainer vs. an "eh, I'll set it up later" (and then never do)?

Brutal honesty very welcome — I'd genuinely rather hear "this is pointless because X" now than find out later. Happy to share a link if anyone wants to poke at it, but mostly I just want to know if this is a real headache for other owners or if I'm the weird one.