Fully Booked and Busted AC
There's not too much to this story but its something else. So I am a manager at a high end boutique hotel, we are busy almost every weekend due to also being a wedding venue. So this guest checks in and about an hour goes by and they called and said their ac was busted. We send our on duty maintenance man up there and he isn't able to fix the issue. We called our head of maintenance and he is going to come in on his day off to fix it, we assure the guest that we are going to get this issue fixed right away. The guest decided to take it upon themselves to pack up all their belongings and come down to the front desk because they claim i told them we were going to move them to a new room. Mind you i did not tell them this and we are completely sold out for the night. The guest keeps on insisting we check them into another room and even after repeatedly telling them we have nothing else available. We offered to refund them the cost of their stay and assist them in finding another place to stay for this evening. The guy becomes so vulgar screaming fuck in everyway different way you can say this telling me " you fucking told me you were going to move me to a different room, if you weren't going to move me then why did i waste my time packing all of our shit and come down here. I apologize to him and explained to him that i offered to help me find a room at a different hotel. He proceeds to then tell me to fuck off that i clearly dont know how hotels work and that we clearly have other rooms to put him in. I informed him that all guests were already checked in and he could wait until the ac is fixed or we could find him another room at a different hotel. He just was not having this continue to swear in the lobby which is full of people who are here to attend the wedding. By happenstance someone calls and cancels their room for the evening so we are able to put him in another room. But this is what happens when mommy and daddy never tell their kids no and then they have temper tantrums in the hotel lobby. Also i forgot to add the heat works its just the AC thats busted and its currently 47 degrees where i am at.