u/Tall_Category_304

I’m curious to see if this a common occurrence or unique to the company I am at.

We have a prioprietry “crm.” It’s a fucking pile of shit.

The interface is like a spreadsheet with no functions except sort by contact date or alphabetically. It looks like it’s from 2001 but it is still being developed.

As bad as it is our orders system that exists in the same environment really is not bad and works pretty well. Seems like that is where the developers spend all of their time and sales people are expected to pretty much go fuck themselves.

They have an improvements suggestion email that they reply to saying “oh yeah that’s easy enough” and then they never do anything. A lot of bugs have existed for the entire time I’ve worked here. years. It’s atrocious.

A new manager came in for a sales office a few months ago. In like a week built a super sophisticated email outreach and lead enrichment system that can interface directly with the crm. Their team’s opportunities go through the roof. IT almost immediately shuts them down and says not only can we not use it they refuse to try to implement it in the existing system. The manager was doing everything by taking screenshots of the crm and having ai read it and manual searchin/ input via python. No database or api access.

I used to have developers build me things my last business. They would never say “you can’t do that “ the would say “let me figure out how to make this work.” Does that not seem like a reasonable expectation from software engineers and developers? Figure it out? Or am I totally naive ?

I’m looking at replacing my furnace and window ac units with a central heat pump. 1920s home in Indianapolis. 720sqft.

My buddies dad is an hvac solo entrepreneur. I don’t want to bug him too much. I was considering buying the system and installing it in my attic. I could drill holes in the roof, run new ducting etc. I want to do all of the work and get it ready so he can come and finish it easily, crimp lines and refrigerate… he’s kind of old so I think I’d be better suited to doing the grunt work, getting on ladders, and all that stuff.

What systems would you recommend I look at? If I get a slightly oversized system will that ensure it can handle -15 degree weather more easily or will it just be less efficient?

Running cost is definitely a consideration and I am not opposed to having a gas auxiliary furnace if that makes the most sense.

TLDR: heat pump suggestions for 720sqft older house in Indianapolis