Anyone else going back and forth about whether to use AI tools or stay away from them?
Had a client come back from a trip last week and tell me she almost booked the whole thing herself because her nephew showed her some AI thing that "does it all in five minutes." She still came to me, thankfully, but the conversation stuck with me.
Then yesterday I was helping a corporate client redo a multi city itinerary (Singapore, then Bali, then a last minute add of Seoul for a meeting that got rescheduled twice) and I caught myself bouncing between three tabs, the GDS, my notes, and a Voyagier window a colleague had open on her screen while she walked over to ask me something. And i just kind of sat there for a sec wondering how long the "human only" version of what we do is gonna feel normal to clients.
Like, im not worried about being replaced tomorrow. The complicated stuff still needs a person, the weird visa thing, the client who wants to be picked up in a specific kind of car, the wedding group with the aunt who only flies certain airlines. But the simple "fly me to Cancun next month" booking? I dunno. I feel like thats already kinda gone, or going.
I guess my question is, are you guys leaning into the AI tools that are out there now or trying to stay totally separate from them? I keep going back and forth on it. Some weeks I think I should be learning everything I can, other weeks I think my whole value prop is being the person who doesnt use them.
Anyone else stuck in this loop or am I overthinking it?