Keeper PAM - NHI killed it for us
We switched from Cyberark to Keeper PAM last year. It definitely needed some things but the frequent updates kept making it even better.
Then comes the NHI tiers. We’re just a small fish with 15 PAM users. We ended up falling in the tier 1 category and now our cost has more than DOUBLED MID CONTRACT. Now we owe more money that I have to go explain to executives. This just feels like a bait and switch. It has left such a sour taste.
Then the only way to get this info is from keeper commander apparently or reaching out to our rep. And our rep was so bad at explaining what even is considered an NHI to begin with. You list the cost and amount in the admin console but don’t have an easy place to show it. We aren’t even doing anything crazy, literally rotating some credentials and recorded rbi and rdp sessions.
You all dropped the ball on this hard.