Looking to help a customer
Hello everyone, I work at a locally owned retailer that sells Carbliss pre canned cocktails.
Long story short I can’t just give discounts, not being a manager, but can use legitimate coupon codes from manufacturers etc. looking for anything I could use.
The other night, one of the nicest sweetest customers we see regularly came in and got 3 variety packs. She called about an hour later and said that one of the flavors in each pack tasted skunked and the others weren’t as bad but still a bit off.
She just wanted to let us know in case it affected others in the cooler, she was not looking for a refund or discount or anything. Just wanted to inform us.
I took a look in the cooler and while there is no explicit expiration date on them, they all have a manufacturing date of March of last year, 14 months ago, or one that was October, 9 months ago.
After a quick google it sounds like they are typically okay for 6 months to a year based on the sugar in them as long as they are stored properly.
They were delivered to us by our supplier only about a month ago. The manger contacted supplier who claims they are good for up to 2 years and considers it basically a fake report. However earlier this year we rejected a delivery of expired beer with clear expired dates by a few weeks which they owned up to.
Basically my hands are tied in doing anything for her without a coupon code, it just has to be written on the receipt not actually typed in to redeem but it does need to check out later on to be given credit. Any help would be appreciated. This customer is genuinely one of the nicest, most understanding and pleasant regulars that we have, so I just want to try doing some right by her.