A/C dies during a heat wave [CA]
To clarify (I can't edit the post title) this is California, in the US.
Our AC unit, which is very old, stopped working yesterday. I replaced the filter and it still wasn't working. So yesterday evening my wife submitted a ticket through our property management company. Also, just to have a written record, I wrote an email to the company.
Because today is supposed to be so hot, I even called their emergency services line, and it said "invalid entry" for every option on their menu, so I couldn't talk to anyone or leave a message.
I then got on Yelp and requested quotes from a bunch of companies that said they could come out this AM, but they needed to hear from property manager, not tenants.
So this morning I called our rep and the vendor she spoke to doesn't have any availability until tomorrow. I told her that's not acceptable; their receptionist even acknowledged that we are experiencing "emergency" temperatures.
Our rep says that she only wants to deal with vendors that she knows, so someone doesn't try to rip them off, but it took more than a month of back and forth to get a badly leaking shower fixed, and I'm not about to go through that again. I'm tempted to just schedule with the 1 guy who said he'd come out even tho I'm a renter and then submit the service call fee for reimbursement.
The fact that their emergency line isn't working makes me feel like they've already dropped the ball once, so surely I've got some leveraged here, right?
EDIT: I agree with a lot of you, I was getting pretty hot under the collar (pun intended.) They're sending a vendor this afternoon and, all things considered, I'm quite grateful.