▲ 19 r/AgentsOfAI
What did your AI agent pilot teach you that the demo did not?
We tried Cresta in a pilot and I went in expecting the handoff to a human to be one of the rougher parts. It was actually smoother than I expected, the bigger lesson was how fast real customer conversations expose stuff you never see in a demo. Weird requests, policy exceptions and people changing direction halfway through a call make things really messy. For anyone else who has tested AI agents in a real contact center what surprised you most once the pilot started?
u/TheSwankySchooner — 10 days ago