Center for bird and exotic animal medicine in Bothell
I have made multiple attempts to reach the clinic and requested contact from management without response. I am submitting a formal complaint regarding concerns about Poppy’s handling and the carrier used after arrival. I brought her in secured in a box where she could not climb. She was transferred into a carrier provided by the clinic, and I am concerned this contributed to worsening injury and eventual complete loss of her upper beak. Also in the middle of an emergency the velvet tech tried to sell us on behavioral services multiple times. 1. It was not the appropriate time for this at all, period. 2. The vet tech has no idea how I house or care for my birds. A lot of incorrect and inappropriate assumptions were made, that wasted precious time. 3. I wasn’t given any discharge information. They went over how to draw up her meds, but not what to do about the metal cast just placed on my birds beak. I was told on my second visit when her beak fell off completely that they were really busy. What occurred with my bird was wrong on so many levels. I have filed a complaint at the clinic, called all day today and asked for a call back and was told the managers were in meetings and would get back with me today. It’s now 6pm and I’ve not heard from them.
Please be aware before you take your bird here.