I need to vent!
I never do this. But I am fuming and I cannot figure out how to even respond to this. Here’s the context.
It’s Sunday. I own a little dinner in the middle of Rural PA. 68 seats, galley kitchen, insanely busy weekends. I have great staff who bust their butts. I have many regulars who we see every single day. Sometimes 2-3 times per day. The regulars are the heartbeat of the town, literally the kind that would give the shirts off their back. Today…every seat was full. And by that I mean that 4 top tables with 2 guests were sharing the other 2 seats with 2 people from entirely different family’s. It’s that kind of place. Open the door, scan for a seat, sit down…we will be right with you. If no seats are found the second one of us has a free second we address those standing at the front door. This morning I had people waiting outside and waiting in their cars for tables. At 9:11am these people walk in. I’m expo’ing the counter (toast, coffee, register, running plates of hot food, communicating with the kitchen), 1 waitress is taking an order, 1 waitress is filling coffee at a large table. The camera doesn’t lie…these people were at the door for less than 10 seconds before they walked out. Then proceeded to leave this review. I found them on Facebook, they are from out of the area.
I am so incredibly sick of the entitlement. Two 1 star reviews tearing down things that I cannot control, tearing down good things for little mom and pops like being packed, tearing down the community because nobody looked friendly when it was literally an entire dining room full of people having a great Sunday morning, and giving less than 10 seconds for someone to address them when it was all hands on deck of constant service. It’s exhausting. It was a great day, until this. I don’t even know how to respond because what I want to say and what is appropriate to say are 2 entirely different things.
Here’s to tomorrow and it being a work day with more regulars than entitled people.