Any advice for a new FoH employee?
What is most important to learn first or is there anything can I do/learn/ask that will make it easier?
Or just any advice would be appreciated!
I just had my first day yesterday. The day before that they plopped me in a metal chair to watch modules for 7 hours, I started off trying to watch each one thoroughly but one of the employees came by while the training manager was away and said "You're still doing those? I just clicked through all of them because the tests were easy and you learn everything on the job anyways." My back was killing me from sitting in that chair so I started clicking through them like she said.
My coworkers were not very helpful, the shift lead was on 55hrs, I think someone called off and we were understaffed, the shift lead seemed like he was trying to avoid answering questions I had as much as possible. Everyone seemed miserable, but I'm just doing this part time while I'm taking classes and it's a fast food job so it's whatever.
Most of my day was doing Uber/DoorDash orders, I'm slow at finding each food item and scooping the right amount, but I think that will just take time. I also can't hear a damn thing, the cooks talk to each other in Chinese and then yell out "Beijing" when they have a Beijing Chicken pan ready or want the pan from the line, but it just doesn't register to me that they're talking to me and not each other.
When it wasn't busy I would try to stand somewhere where I could see everything and watch how others were doing things that I'm slow at.
When we were closing the Shift lead would just tell me to "restock the register area" and then head back to do dishes, and everyone seemed annoyed if I asked like "uh where are the silverware and fortune cookies kept to restock this area."
If I finished a task I would go stand near the shift lead and wait for another task.
I think I overheard him talking to another employee saying that I'm "Like a robot, I won't do anything until they tell me to do it, but when they tell me something the light turns on and I work" but like... I'm training? It's my first day, I'm not just going to start doing something I don't know how to do and mess it up?
It's just awkward. I feel like when I don't do something the exact way it's supposed to be done, someone is coming to tell me it's wrong and they are mad about having to redo it. But then if I ask too many questions to make sure I'm doing it correctly they're mad that they have to spend time training me.