ETLs and TLs don’t care about us
Honestly I know they’re just trying to do their job too but recently I’ve had a strong feeling that all of the TL’s at my store sometimes my Starbucks TL sometimes not and definitely the other TL’s which I understand at least in their case they can’t always help since it isn’t their department but especially my ETL could not care less about how bad my team has been struggling
My team has been struggling so bad with call outs it has been as bad as it was since they finally got rid of one of the people who was calling out but we still have one person who is calling out all the time but we are still short staffed basically
Any day that we are extremely busy they barely schedule anyone to work and they say it’s because we don’t have the hours but how does that make sense if we are making a lot more money then any other day with nonstop lines all day (if someone can explain this to me other than a reason to make more money please do I’d love to know because I feel like it will leave more bad reviews and customers in a bad mood for longer wait times and etc)
But we literally had a day were we needed the help and my ETL said yes I will help just call me over and I’ll be there but kept ignoring us on the wakie but was talking to other people and they’ve done this multiple times but can’t even say sorry I’ll be there when I can or switch to another channel or anything
It feels like At least my ETL never can find any way to help my team when we are struggling so bad and it just hurts and I know we are just all stressed and so tired
Don’t get me wrong I know that ETLs and TLs have a lot on their plate but I feel like is starbucks employees get left out a lot since we are separate from target but not at the same time