Third party host from property management company is refusing to fix things like a fridge not working when I arrived [paris]
Only been here for less than 24 hours and they are Saying that they will only message me and talk to me though they app and I have to re report on the app instead of just using the pictures and information I have sent in the Airbnb chat already
One message I have received is the following
Hello as we are a business, we have in-house software to facilitate the handling of customer requests.
You can continue to send us messages here if that makes you feel more comfortable.
But please, we need you to report an incident in parallel on your app, otherwise nothing can be done on our side because we will be outside the process.
Thank you for understanding:)
And another
We hope your stay is going well and we are delighted to have you in our accommodation 🙌
From now on, only requests/questions via the dedicated chat on your application will be addressed!
For all incidents/problems, only incident reports made through the application will be handled.
If I report though the app am I liable to get scammed or something like this