Is customer support a key consideration when choosing a tech product? Consider carefully before using Github Copilot
Recently, I got a bad experience using Github Copilot that made me realize how funny this product's customer support works.
After using all credit for Copilot Pro+, I 've tried to upgrade to Copilot Max to avoid waiting 20 days to reset. Boom, after few times upgrading unsuccessfully, my card was charged $61 but my Copilot account hasn't been upgraded yet.
I tried upgrading again and my card was charged twice $61. GitHub even sent me 2 identical invoices for this upgrade.
I already created 3 tickets on https://support.github.com for this unreasonable charge and so far, over a week has passed with no response from GitHub.
Funny, huh? Has this ridiculous situation happened to you guys?
u/ThuyDo_HN — 4 days ago