u/TifaMasina

Can someone help me/has anyone had a similar experience? I used Expedia for the first time. I paid them $475 for my booking. I show up to the hotel, and they say my booking has been canceled because they marked my payment as fraud & that a refund has been issued already. I couldn’t find anything posted about this from other people online.

The hotel personnel show me the booking, and it’s my name, but it’s not my email, address, or the amount I paid. Expedia still said my booking wasn’t canceled, but they didn’t have the proper confirmation number from Hilton (I gave what they kept giving me & it was wrong.) Both agents through the chat and on the phone said they tried reaching out to the hotel, and I’m standing right there with them & the phone wasn’t ringing. They both opened tickets that could take 72 hours for a response, so I’m without a room & the hotel is asking that I pay $800 to stay. A third agent via chat kept saying they need approval from the hotel to refund me my booking, and I tried to get her to understand that I need my $800 back & that it is NOT on Hilton. If I booked through Expedia & they messed up my info or it actually is fraud, don’t they need to honor my payment of $475 and pay me the unexpected rebooking of $800??? I don’t know if I’ll have to take it as far as suing them.

My husband and I just bought a Dream Cloud PressureSmart Technology Plush Mattress. We’ve only slept on it twice. Since we upgraded to a King, we didn’t have a mattress protector yet (waiting on it to come in.) We are always very diligent about not allowing the cats in our room ever, and we didn’t realize ours was in the room when we left for work. He peed right where my husband’s pillow was & it soaked through the bed. We shampooed it, but we’re really not sure what else to do. Walmart is closed, so we can’t get an enzymatic cleaner. Everything I’m reading online says to toss the mattress; is there really no way to save this?