Stuck refinancing a Leap Finance loan through KeyBank over a $5 late fee — conflicting answers, need advice
Hi everyone, I'm hoping someone here has been through this or can point me in the right direction.
I'm trying to refinance my Leap Finance student loan through KeyBank, and I've been stuck for almost a month. My application got denied for "credit delinquencies," but my credit is actually clean — no missed payments, and my credit report shows no delinquencies. The only issue is a $5 late charge on my Leap Finance payoff statement.
Here's the frustrating part: the $5 is system-generated. My monthly payment is due on the 5th, and any payoff statement dated after that date automatically projects the upcoming payment as a late fee. So the payoff shows a $5 charge even though my account is completely current.
Now I'm getting completely contradictory answers from both sides:
- KeyBank says they've received payoff letters from Leap Finance without the late fee on them, so it should be possible.
- Leap Finance insists they have never issued a 30-day payoff letter without a late fee, and that they can't generate one.
So I genuinely don't know who's telling the truth, and I'm stuck in the middle going in circles.
A couple of questions for anyone who's dealt with this:
Has anyone successfully refinanced a Leap Finance loan through KeyBank? How did you get a clean payoff statement?
Are there other lenders/banks that will refinance a Leap Finance loan? (I've already tried a few and hit dead ends.)
At this point any suggestion is welcome. Thanks so much in advance.