Locked out of AWS account due to circular DNS dependency, support cases going nowhere
My AWS account was suspended yesterday over an expired credit card. The account hosts Route 53 DNS for our company domain, and the root user email is on that same domain. With DNS down, I can't receive the password reset or MFA verification emails. Classic catch-22.
I've filed multiple cases through the web forms:
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179148372700150 (billing/account)
•
179148397000582 (MFA support)
•
179148622400545 (billing/account)
Three got AI auto-responses telling me to sign in (which I can't do). The other three have been sitting untouched for 14+ hours with no human response.
I can verify identity with government ID, the credit card on file, and business documents. I just need to reach a human on the account recovery team who can start the off-band verification process.
Has anyone gotten through this situation? Any escalation path I'm missing?