u/Turbulent-Cover767

So I’ve been at helpdesk almost 4 months and they won’t let me take calls/ work on my own independently but will allow the two other new people who are men to be on their own. We started around the same time.

I’ve processed my own tickets I’ve taken my own calls.
I’ve written my own emails. I’ve made priority tickets.

My training has been a shit show. Unorganized/ rotating 9 different trainers who all do the processes 9 different ways and always have to ask the team chat for anything.

Weird thing to note: when I started I stepped down as a lead. I was questioned by the director about how it would feel to step down and listen to other the leads of the helpdesk. I said it doesn’t matter to me. The director then questioned me saying it was interesting how I didn’t become a senior before I became a lead. She questioned how I got my previous role and I explained I worked for it and deserved it. She said nothing.

Anywho,

I’ve rotated 9 trainers all with different training styles and none of them know where I’m at each round or what I learned haven’t learned/ put into practice. It’s inconsistent and some are micromanaging me to every call nit picking me and some don’t care. Some do the task/call for me without showing me the skill others rudely walk me through and others are hands off and allow me to walk them through.

Personally, it’s a horrible disorganized training program. And I think they’re trying to get me to quit because why would they string this along so long? And have another person off the phones?

The one female lead and the senior lead are very rude to me. Like outwardly rude and unprofessional. One of them even hung up a teams call on me because I was expressing how I want to be able to do things because I learn by doing and I said I hope me expressing myself I dosent get me into trouble and she hung up on me.

I’m 31 female been in management since 22 and I’ve worked my way up the chain. I’ve been a lead of consumer services and marketing for 5 years. I stepped down to do IT helpdesk.

How do I navigate this? I know certain people don’t like me in the helpdesk. I’ve noticed it’s the people with strong personalities. Any help or advice experience would be helpful

Hi I’m 31F

Before I get ripped apart

4 months ago I started at a grocery chains IT helpdesk.

The training program they provide is 9 different trainers. Rotating each week. Sometimes it’s daily. Some let me be on my own taking the back seat and some trainer’s micromanage me.

When I first started I was not given a chance to prove myself I was micromanaged and I went from ticket tasks were being done for me to being thrown in without help/support. One week I’m told to do more critical tickets and today with another trainer I was told no more critical tickets.

I was told I don’t ask questions and that I don’t have a good foundation.

Each trainer gives me different feedback and treats me differently.

Someone don’t know certain tasks and need to ask others while training me because they’ve forgotten some do but then won’t let me work through the processes saying I’m taking too long.

I haven’t been given the space and room to grow.

They’re micromanaging me hard. Help. The training is extremely inconsistent. I’ve never gotten the feedback that I have a retention issue until this job.

I am a female 31 and just started in the IT helpdesk at a grocery chain.

They’ve given me 9 different trainers that rotate every week sometimes everyday.

9 different training styles.

Some are hands off some are extremely hands on.

The training is extremely inconsistent between trainer to trainer. Some don’t care some micromanage me.

They’ve advanced two other new people forward except me. They won’t let me be on my own. The two newer people ask just as many questions even more. But explain to me I have a retention issue.

Today I was criticized for not asking questions but I do ask a ton of questions.

Then I was told no more critical tickets even though my prior trainer told me I needed more critical tickets.

I need help. How do I navigate this?

20+ server. We’re a server for the east coast 518 capital region. We play games frequently and we’re small right now.

We plan meet ups and have movie nights.

No hierarchy mod drama and no bullshit.

Spam gifs we don’t care 🤷🏻‍♀️