Any Suggestions?
I'm at wits end. I've been on Epic since about 2000ish. I have also used the VA system, Athena, and Centricity. Aside from that I'm versed in C#, JavaScript, and have written apps for Android phones, and have several successful websites which have been profitable for 15 years. That's my background. Oh. I'm an MD.
For the last two years Epic has been hardly useful. Downtime is nearly a daily event for at least 2 min to all day. Scroll lag is daily. So bad I can't even access portions of the middle of a long list (meds, problems etc) without bouncing from top to bottom and back. I have placed countless complaints about this to my healthcare corporate employer and I get the same response from my manager, "They know, they're working on it". This is a big system, 300 or so hospitals. Extremely big pile of capital and it just seems - they really don't care OR Epic can't, won't, fix it. I get zero feedback on any of it. My coworkers seem to think, "it is what it is" but I know, having worked in other industries (I'm 50 something) that this wouldn't be tolerated for a day much less a year. I couple this with increasingly absurd requests from management that seem like parody with regard to usage. On example is the care gaps. I'm told I need to fill them in. Well, where do I look to get the information Epic is requesting? In Epic. Yes for "last colonoscopy date" in care gaps, I have search for a colonoscopy report, find the completion date, cut that from Epic Procedures and then paste it back into Epic Care Gaps. It's so ridiculous I have come to the conclusion it's broken and nobody knows it. Execs just think everything is great and my coworkers say, "It is what it is". Meanwhile a slew of amazing AI systems are flooding the market that are so amazingly good, I'm literally paying out of pocket to use it as MY EMR, for my patients because, no... It's not twice the work.. it's zero work. I turn it on, tell it to patient, and it does its job. I'm NOT revealing the AI application as I'm not here to brand spout, or change minds or sour Epic. Honestly, I'm starting to think it's not Epic, but rather a grand FUBAR of an Epic distribution completely at the fault of 3rd party hires, Execs and modifications.. I DONT KNOW.
I literally thought about quitting today.. long and hard. Everything about my practice otherwise is great. Why do I have to be angered daily by these things? I don't. I really don't.
So my question. If you were in my shoes, any suggestions aside from quitting?