Sharepoint search results suddenly prioritising files over pages, and odd page rankings
Hoping for some help here - we use Sharepoint for our organisation's intranet and there's always been no problem with the pages showing up ahead of pdfs and powerpoints on the same topic for search results.
Eg, let's say the topic is the acronym 'CDPR' and our page on that topic has that name in the title and URL, it would always come first or second in the search results.
Just starting yesterday, no matter what we search for, pdfs and powerpoints are showing near the top of the results, and even when pages start to show up in the rankings, it's the wrong ranking - so that the actual CDPR page will show up several pages below other pages that mention that acronym.
It's a really noticeable effect no matter what we search. What could have happened? It's making our intranet unusable. Our IT Dept says there was no documented change from Microsoft.