I literally would just work there until I got it sorted out and then be gone. Honestly, I suppose they are so bad by design. They even joked about it the sea lion show.
*Update: Customer support basically gave me a generic response talking about monthly quotas without addressing my question. I'm fairly certain they cut back the quotas with the influx of new people flocking over. I was suspicious because they were waitlisting people unti they added more infrastructure and suddenly started allowing new subscribers. I'm going to top off my usage so I can finish my task and probably won't pay for this service again until they get it figured out. It's a great model with bad business practices. In the meantime hoping PrismML can work their magic with the Kimi K3 model.
Original: Last month I burned through way more tokens ( in the tens of millions) in Kimi Code and used swarm way more than I thought I'd be allowed to. I had it doing things like ingesting video while using Airtest and UI Tars, coding, etc and I never hit a limit. This month, I burned through all my monthly tokens on much less labor intensive coding tasks in 4 days. I'm on the same level plan (Allegretto) as I was last month and am concerned that going to the higher plan isn't a good idea because I've seen people say they hit their monthly limits faster in the last week or so. I reached out to support for Kimi and haven't heard back but I'm assuming I won't because I'm seeing posts about other people experiencing the same.
This month I have a more efficient ingestion pipeline and workflows that I use across kimi, claude, and codex to maximize token efficiency by establishing deterministic workflows and using local llm inference as subagents so I'm confused. My percentage used that loads up is only at 23.43% for the month and weekly usage is at 76.71% for the week. So it makes zero sense to me that I would be at my monthly cap but that's the message I see when I go to kimi code. My 5 hour limit says i have 100% left and I still can't use it.
I thought I might save some money and cancel my max subscriptions since I was getting so much out of Kimi but I'm probably going to have to go back. I have been using Claude and Codex to do a bit more of the heavy jobs on the downgraded plans at $20 and am no where near my monthly limit with them. I realize that Kimi is no where near Anthropic and OpenAI as far as financials but the change in usage limits this month is throwing me off. Has anyone experiencing something similar actually heard back from support about a potential bug or billing issues?