Should I stay with Tuta or move on?
Hello my fellow redditors✌️
I love Tuta. It is my second year as revolutionary subscriber, and I joined Tuta with passion, to enhance my internet privacy. I was amazed like a little child to see that my emails are not going to be read by the provider, used to sell me "better" ads, or analyzed my personal stuff to build AI models.
Since Tuta has been here for quite some time, I am unpleasantly surprised, that many suggestions from other users are not taken with more caution, or falling behind. Some of them have been here for even months.
\- The UI for me is really outdated. No customization for folders like colours, rearrange the position (until you rename your folders alphabetically or add numbers before the name), red and blue tint + dark mode and thats it.
\-The UX is horrible for me. Navigating in the settings menu was a nightmare, untill I finally got use to it. Some ppl here were even asking, how to add more aliases...
\-No options to change swipe option on mobile app
\-If you got locked out, you need another paid account to reach the support with higher priority.
\-Why having 2 separate apps to maintain when you have a Calendar in Tuta mail app? The only reason I have it both installed is the calendar widget. Having this option available in main app would save resources. I get that some ppl just want to have an encrypted Calendar, but why would you pay just for a Calendar app, when there is lot of nice FOSS alternatives, and you can even add tasks when in offline mode. As well I sometimes am out of connection for various of reasons, and not being able to add an event is just unfortunate.
\-Many of your requests are vaguely responded to by Tuta, and some I feel like are avoided completely.
\-Recent folders missing issue should be a pinned post by Tuta. Instead you need to browse this subreddit and ask for a help.
\-I have an impression that Tuta mostly post topics like: Google bad, We are better than Proton, Tuta is part of this and that, chat control, etc... Dont get me wrong. Being informed about privacy is a good thing, but it seems it is recycled over and over again.
\-I see lot of topics/questions posted in other subreddits because they were not approved in their own.
\-Lot of time I got off-line status
\-I had a problem to delete emails from trash - got an error
\-Problems to pickup the contacts when writing new email - got an error
\-Composing new email - I got an error
\-Received emails are not renderred properly on mobile. (Images are in wrong positions- I have this issue since I joined Tuta)
\-It looks like to me as a startup project, than a stable service.
\-I dont know what to expect from Tuta Drive when I see Mail and Calendar app not being polished enough.
Please, don't take this as a hate post. I loved Tuta. Now it seems that I want to like Tuta again. So I am thinking to switch to another provider if things got worse.
Originally this post should be on r/tutanota, but it seems they dont want to approve it, shame.
I apologize for my EN, and the structure of this post (I'm not good at it)
Thank you in advance for reading this, and I look forward to hearing from you.
If some statements here are not true, please feel free to correct me. Thank you <3