Very disappointed in return/exchange policy
I truly wish I had understood this policy when exchanging messages about replacing my original items. At no point did I understand that by agreeing to an exchange, I would essentially be giving up the opportunity to return the replacement items if they did not work for me.
Had that been made clear, I simply would have returned my original purchase rather than agreeing to the exchange. Instead, I now feel as though I was pressured into an exchange without fully understanding the consequences.
I suppose this policy ensures that the company does not lose the sale, but unfortunately, it leaves the customer assuming all of the risk. I find that incredibly disappointing and, frankly, a very unusual and misleading way to handle returns and exchanges.
I will donate the items rather than continue going back and forth, but I am sincerely disappointed in both the policy and my experience with your company. I had initially felt good about purchasing from you, which makes this even more unfortunate.
I am sharing in case others are not fully informed about the policy.