i started recording client calls after getting burned on a miscommunication
I work with clients across different time zones so a lot of calls happen when I'm not fully sharp. A few months ago I missed a detail in a project brief that the client swore they mentioned on the call. I had no way to verify it. We ended up redoing a chunk of work and the relationship got awkward for a while after that.
After that I started recording every client call. Not to catch anyone out, just to have something to go back to when things get disputed.
The problem was scrubbing through forty minute recordings every time something came up. I started running them through Vomo AI after each call instead. Transcript plus a summary with the key points, and if there's ever a question about what was agreed I can find it in under a minute.
It's become less about notetaking and more about just having a reliable record. The miscommunication thing hasn't happened again but knowing I can check has also made me more relaxed during the calls themselves.
One limitation worth mentioning, there's no Android version so a couple of people on my team can't use it.
Has anyone else started doing this after getting burned, and what's your setup.