u/WillingnessOk9730

Hello today was my first day doing tickets on my own at AWS and I only managed to get 4 resolves today but I see my other tenured L3 co workers getting 8-10 a day. I was wondering is this normal for first timers? I seem to get stuck during the technical portion post repair where the boot takes longer for me than my other coworkers. I would love to know what you guys do for your batches so it’s something I can implicate. I would ask my co workers but they’re gatekeeping some information from me for some reason and I really want to improve