Host refusing to refund
Hello 👋 I am just looking for some opinions on my situation.
I booked an apartment in Portugal a few months ago. Unfortunately, due to personal circumstances I've had to cancel the trip. At the time of booking, I opted for Airbnb's 'part now part later' payment, meaning that I only paid half the total amount (total was around £450 and I paid £225).
Here is the timeline:
Booking made on 19th March
Cancellation requested on 25th July
Host's cancellation policy:
Before 18th July- Full refund: get back 100% of what you've paid
Before 10th August- Partial refund: get back 50% of every night (no refund of the service fee)
After 10th August - No refund (this reservation is non-refundable)
So my question is, as I cancelled the reservation on the 25th July (within the 50% refund period), why is the host saying that I am not entitled to anything? I would assume I would be entitled to 50% of what I paid or am I wrong?
I had to involve Airbnb, who spoke to the host but to no avail.
Thanks in advance