Coinbase being noncooperative
My husband died in 2024 and had a Coinbase account. I'm the Executor of his estate and his only beneficiary. I made a Coinbase account, filled out the Executor Services Form, and waited to receive an email from them. I'm not good with technology so I missed the first few emails and my case was closed which I understand. With the help of my attorney I opened another case through the Executor Services Form and when they emailed me I completed ID verification and when I responded to Coinbase's email saying that the ID verification was complete, I was told the case was closed again with no reason as to why. Two weeks ago, I got on their Support Chat and asked for help with the situation and was told that my case was actually still open, which confused me because the email said it was closed. I asked to talk to someone on the Estate team so I could get some more information about where the process was at and was told the Chat would be transitioned to email so I could chat with someone on the estate team about it and to expect an email shortly. I never received an email. Yesterday I went to my attorney's office for help because I still had not received an email from Coinbase and the Court needs the probate process to continue. We called Customer Service and were told we were being transferred to a Legal Team but got hung up on. We then called again and were told to send an email to support@coinbase.com which we did, but the response email said that that email address doesn't receive emails, and got hung up on again while trying to ask a question. We then called again, and asked to speak to the Legal Team that had been mentioned on the previous phone call and were again hung up on. We submitted a Complaint because we didn't know what else to do, my attorney is wanting to sue for the money in the account since it seems we can't have any proper communication with Coinbase about how to get the money and the Probate Court has deadlines that we can't meet due to this.