How do these people function? Seriously.
I am not in IT. My company sells a benefit that would be outlined in a compensation package and my job is to help the business sign up, add their employee info, and ensure the first iteration of the benefit goes smoothly. I work with BUSINESS OWNERS. These people are in charge of a team of employees.
I got a call from a woman, irate, that our website isn't working. She wants to cancel because it's day one and she can't log in and this is supposed to be an easy setup process!
Okay, let me check- is there an outage? No.
Do you have the right URL? Yes.
Is this person registered? Yes.
Do you remember your username and password? ... it's not asking for that...
Well please navigate to the URL for the login page.
"I can't do that, the computer screen is black."
...
Ma'am, is your computer turned on?
"Well I pressed the power button."
And... is it making any noise? Is the keyboard lit up? Maybe your display is turned dark?
*growing increasingly annoyed* "No. I don't know why you're asking me this."
Is your computer plugged in?
"No." Said with vehement confidence.
This woman decided it was MY fault that she couldn't log in to our website specifically- nevermind even getting to the internet???
Thankfully in my job, I do have the power to say, "Well maybe you should try all those steps again on a computer that is powered on and has internet access. If you're still having trouble, please call back," and hang up.