For practices that take both vision and medical, how do you actually train new front desk hires on the routing decision?
Been doing billing work with a few independent OD practices and keep running into the same gap. Every practice has some version of a rule for medical vs vision routing but almost none of them have it written down anywhere. It's just passed verbally from whoever trained the new hire.
Curious how this actually works for practices that have been doing it well for years. Do you have an actual document or checklist new front desk staff go through, or is it more learn-as-you-go with the doctor correcting mistakes as they come up.
Also curious if anyone has measured how long it takes a new hire to get the routing decision right consistently. days, weeks, months.
Trying to understand if this is just an unavoidable part of high turnover roles or if some practices have actually solved it..