have I been scammed?
I have recently tried ordering from a proxy site called tanuki shop, after depositing 62000jpy I changed my mind and was no longer intrested in ordering through them. I filed a refund request which was supposed to be fullfilled within 10 bussiness days. it has been 2 weeks and my money has not yet been refunded. the first time I contacted their customer service they told me "I've passed the information on to the manager, we'll try to speed up the process" and the second time there was apparently some issue with their system??????
the whole situation feels extremely sketchy and am starting to lose hope.
the refund request is noted as "payment pending" and written in the note section is: "Возврат средств"
their instagram page is also verified apparently