u/YellowJelco

Based in England.

I am working as a doctor in an NHS hospital. I have been working in my current hospital/department for 3 years but with only 1 year in my current role. Because of a high number of out of hours shifts the way my rota works is as follows:

- Someone from hospital admin tells me the number of each type of shift I need to work over a 6 month period. (eg. I get told you need to do x day shifts, y night shifts and z evening shifts.)

- I populate a blank rota with the required number of each kind of shifts, trying to cover gaps where the department is understaffed in the process.

- Hospital HR checks the rota to make sure they're happy and I work those shifts.

I have just been informed that six months ago when I populated the rota the hospital admin team gave me the wrong numbers for each type of shift and I worked fewer shifts than I was contracted for. I have now been told that over the next 6 months I am expected to work over my contracted hours to make up the difference.

This seems unreasonable to me as it was their mistake that led to me working fewer hours and their proposed solution would effectively mean I was working more than what is considered 'full time.'

Is this correct? Are they legally entitled to.claw back those extra hours from me?

England

My wife runs parent and baby classes for a living, hiring rooms in various venues to run those classes.

Today she turned up at the venue she normally uses on a Thursday to find that the people who run the venue (the local parish council) had accidentally double booked her room, and the other groups were already setting up. The double booking was entirely an admin error on the part of the council and they have admitted this and occurred as the room the other group normally use was being used as a polling station for the local elections so the council moved that group into my wife's room without checking if it was already booked.

As a result she had to cancel her classes at the last minute and refund all of the attendees. The venue have offered to refund her just the cost of hiring the hall for the day.

Should she be pushing for more compensation for the money she has lost as a result of having to refund all her classes? Or is she only entitled to a refund for what she paid for the hall?